Return & Refund Policy

Customer Satisfaction and Return Policy:

Our customers mean the world to us, and we want you to enjoy your purchases without the worry of being stuck with something you don't love. We understand the challenges of online shopping and are committed to providing exceptional service, ensuring you have an amazing shopping experience with us.

Return Policy:

BioBlade gladly accepts returns or exchanges for items purchased on our website within 50 days of purchase under the following conditions:

- No visible signs of damage
- Intact original packaging
- Any damage compromises the BioBlade guarantee
- Items cannot be returned or exchanged after 50 days of purchase

Certain goods are exempt from return, including intimate items, sanitary goods, hazardous materials, and flammable liquids or gases. To process your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

Exchanges (if applicable):

For all return or exchange requests, please contact us at support@getbioblade.com, providing your order number and reason for return or exchange. Our team will handle your request based on the rules outlined in this policy.

Return Shipping (if applicable):

You are responsible for the shipping costs for returning your item. If the item is over $90, consider using a trackable shipping service or purchasing shipping insurance, as we can't guarantee a receipt of your returned item.

Refunds (if applicable):

Upon receiving and inspecting your return, we will notify you via email about the approval or rejection status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Late or Missing Refunds (if applicable):

There may be processing time between financial institutions before a refund is posted (typically 2-3 days). If you haven't received your refund within this timeframe, reach out to us at support@getbioblade.com to allow us to investigate further.

Gifts:

Follow the instructions above for returning online orders. If the item was a gift, marked as such, and shipped directly to you, you'll receive a gift credit for the return value. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items:

If you receive a damaged or defective item, please submit a request to our email team at support@getbioblade.com. Report the damage within 48 hours for us to honour your claim, utilizing timestamp information from the tracking link and delivery confirmation.

Feedback:

We value your feedback, questions, or concerns. Email us at support@getbioblade.com to share your thoughts. Your feedback is crucial as we are always striving to improve our services.